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Dear Customer : Thanks a lot for choose our ZHIのJIA brand ! Here are some tips about size before you buy it, Please choose the shoes size according to your foot length, NOT insole length. If your feet is wide or thick, please choose a larger shoes size. Before choose your size , you'd better measure your feet length. For example, if your foot length is 25 cm, you'd better choose size 41. How to Measure Feet Length Please measure your feet length carefully, with the method of the picture below: Buyer Reading 1.Size Carefully read size chart before purchase!different products have different size chart. When buying shoes,choose the size according to your foot length ,it is equal to CHN size,just check the CHN size when you receive the shoes. If you have any questions,please contact Customer Service 2.Shipment Mostly,we will ship your orders in 1-5 working days. Logistics may delay due to holidays,babweather or other force majeure factors. If the delivery date is coming,but you haven't receive the item,contact us to extend the time of receipt. You can track your package via website: https:www.17track.net/zh-cn https:global.cainiao.com/ 3.Return & Refund Policy When you receive the goods,please check immediately whether it matches your order.If you want to exchange the items received,you must contact us in 7 days after the receipt of your order. Any questions please contact us at first,but NOT open a dispute or leave a negtive feedback!We will give you a satisfied respond within 48 hours. 【Logistics Tips】  All goods in our shop are sold in stock. Quality testing will be carried out before the product is sent out of the warehouse It takes 7-15 working days for the goods to go from order to delivery. Arrival will have information to inform you to pick up.   【Product Tips】  After receving the good, it is not possible to refund / exchange the goods on the grounds of non product quality problems such as unsatisfactory, color difference, material quality  Perfectionists - please consider. If you have any question, please contact the customer service before order  If you need to return the goods after placing the order, you have to bear the freight by yourself.~   If you are satisfied with our products and services, please give 5 stars and your support is our greatest motivation. Thank you ! 【Thanks For Reading】 Enjoy your shopping!Dear friends!